“Thanks to the perfect test ride experience, the conversion rate is extremely high”
Waldbike is a young e-bike manufacturer from the Black Forest with a multi-channel approach and has set its focus on simply building modern, high-quality, smart everyday bikes. Right from the beginning, the team around founders Jan Jochens and Andreas Weeber has been concerned with sizing and ergonomics and has relied on Smartfit solutions since the very first days.
- 80%Conversion rate bike sales
- 18Store-in-Store locations
- €~500Ergonomics additional sales per customer
Smartfit solutions in use at Waldbike
2022
Smartfit Q4
2023
Smartfit Q2
2023
Smartfit Online Sizing
2023
Smartfit M1
About Waldbike
- founded 2022
- as an independent bike brand
- regional and sustainable value chain
- sales online and on-site via bike stores and car stores
Interview with Jan Jochens (CEO Waldbike)
The young e-bike brand Waldbike around its founders Jan Jochens and Andreas Weeber is just taking off and has been on the road with a Smartfit sizing service since its start. In the interview with Björn (CEO Smartfit) and Adrian (Sales & Customer Success), Jan gives us an insight into the benefits of providing advice, the success of his brand and why they have been focusing on ergonomics and sizing with Smartfit since the beginning.
“We aim to deliver more than just a bike.”
What is special for you, for Waldbike? What makes you stand out?
We have written the attributes 'regionality' and 'sustainability' above everything else [...]. We have set ourselves the focus of simply building modern, high-quality, smart everyday bikes for the family. Simply down-to-earth, not performance-oriented, but down-to-earth.
What prompted you to contact us?
We gave a lot of thought to how we could generate a great riding experience for our customers. [...] If I give a potential customer the opportunity to sit in the right saddle height and on the right frame size during the test ride, that's a completely different experience.
“My team always sells the perfect bike.”
Why did you choose Smartfit?
After talking to Adrian from Smartfit, it was immediately clear to me that Smartfit would not only give me a measurement system, but also a very clear guideline for the sales process that I could follow. An extremely high level of advice at the end of the day and, above all, a direct individualized approach in the sales pitch. This has really proven itself in practice, thanks to the perfect test ride experience, our conversion rate is extremely high.
Specialists, training - what role does Smartfit Sizing play from your point of view?
Extremely important, that's a core element for me. I manage to raise both a sales professional and a beginner in the discipline of cycling to an extremely high level of advice. I really have a guided process. I have all the manufacturers' geometry data in my system. I can really advise at a high level and have a consistent and fast process. Above all, it doesn't take long - that's the beauty at the end of the day.
Tell us your Smartift success story.
Feel free to get in touch!Write to us by e-mail: info@smartfit.bike
Head of Customer Success
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